Information we collect and hold about you

Article 39 receives information (known as ‘data’) about individual people in a number of ways, including:

  • We collect the emails and work details of those who are members of our Children and Young People’s Advocates Network.
  • We collect the names of children and young people, and sometimes their own emails and mobile phone numbers, who attend our training courses so we can send them certificates.
  • We collect the names of children and young people, and sometimes their own emails and mobile phone numbers, who attend consultation events, and work with us in other ways, so we can show our thanks by sending them certificates and gift cards. 
  • We collect the names of individuals who sign up to our campaigns, so we can send them news.

The data we collect and hold about most people is limited to their name and the email address they used to get in touch with us.

We keep more data through our ON YOUR SIDE children’s rights advice service. This is the information we keep:

  • Emails and online forms which ask for information about the law.
  • Copies of the information (emails) we send to those who have asked us for help.
  • Typed notes of any telephone conversations we have when trying to help – these notes are kept to the minimum, they cover the key points of what help is asked for, and what information we suggested could help.
Please note: our ON YOUR SIDE online form for children and young people is only for those aged 13 and over. This is because the law states that only children aged 13 and over can give consent to us processing their data.

We also keep data when we have contacted organisations such as local authorities, the police, the national Child Safeguarding Practice Review Panel and/or inspectorates with concerns about the safety and mistreatment of children and young people.

We never give (or sell) other organisations emails and other data so that they can advertise and promote their services. 

We only keep data for as long as is absolutely necessary. Once it is not necessary to keep the data, we securely destroy it. This means it can never again be found on our electronic systems, and that any paper records have been shredded.

  • If we know the age of a child or young person when someone asked us for help, we keep data for 6 years after the child turned 18. This is in case they, or an advocate or other adult who tried to help them, are involved in a complaint or other legal action in the future. Confirmation that they (or someone acting on their behalf) came to us for help in the past about their rights might help their complaint or legal action.
  • If we do not know the age of the child or young person, we keep data for 6 years from when we first stored it.
  • We do not destroy data relating to serious child protection concerns because we know that it can take many years for abuse that happens in institutions and organisations to be investigated properly.

If you want more information about what data we collect and store, and how we do this, please contact us at

Your right to know, see and correct any data we hold about you

You have the right to:

  • Know if we are holding data about you (‘personal data’);
  • Ask to see this data;
  • Correct any mistakes or inaccuracies.

We will treat your data request with respect and care. We are a very small, busy charity. We treat data requests as a priority. If we do hold data about you, we will give you this as soon as possible and always within one month of you asking for it.   

Contact us at