- Wednesday 17 January 2024, 9.30am-1pm on Zoom – PLACES AVAILABLE
"The course reminded me how powerful legislation is and to be mindful to structure complaints well and frame them using a language that reflects children and young people's views, wishes and feelings." "I have a better understanding of how to structure complaints to be clearer; I also have better ideas for possible remedies." "Really helpful - practical and helpful examples used. The facilitator was really helpful at answering individual queries too."
Feedback from pilot sessions participants, June 2023
Course aims:
The course will:
- Consolidate knowledge of the legal framework underpinning statutory complaints in England;
- Facilitate reflection about the importance of complaints as a mechanism for challenging rights breaches and seeking redress, and the role of independent advocates within the process;
- Explore examples illustrating good and no-so-good practice; and
- Provide an opportunity to start developing a structured approach to effective complaints.
Facilitated by Karolina Kozlowicz, Article 39’s Head of Advocacy Support.
Course participants:
The course is open to members of our Children and Young People’s Advocates Network and has been designed specifically for those:
- With limited or no experience of supporting children and young people to make complaints under the Children Act 1989; and/or
- Wishing to review their practice with the goal of improving the effectiveness of complaints.
To learn more about the Network and join, click here.
Cost:
Free
Book your place:
Book your place by completing the registration form below. A member of the Article 39 team will be in touch within five working days to confirm your place.