- Wednesday 17 January 2024, 9.30am-1pm on Zoom – PLACES AVAILABLE
"The course reminded me how powerful legislation is and to be mindful to structure complaints well and frame them using a language that reflects children and young people's views, wishes and feelings." "I have a better understanding of how to structure complaints to be clearer; I also have better ideas for possible remedies." "Really helpful - practical and helpful examples used. The facilitator was really helpful at answering individual queries too."
Feedback from pilot sessions participants, June 2023
The course will:
- Consolidate knowledge of the legal framework underpinning statutory complaints in England;
- Facilitate reflection about the importance of complaints as a mechanism for challenging rights breaches and seeking redress, and the role of independent advocates within the process;
- Explore examples illustrating good and no-so-good practice; and
- Provide an opportunity to start developing a structured approach to effective complaints.
Facilitated by Karolina Kozlowicz, Article 39’s Head of Advocacy Support.
The course is open to members of our Children and Young People’s Advocates Network and has been designed specifically for those:
- With limited or no experience of supporting children and young people to make complaints under the Children Act 1989; and/or
- Wishing to review their practice with the goal of improving the effectiveness of complaints.
To learn more about the Network and join, click here.
Book your place:
Book your place by completing the registration form below. A member of the Article 39 team will be in touch within five working days to confirm your place.