Effective Children Act 1989 complaints: the essentials
This course equips advocates with a strong understanding of statutory complaints, highlights their role in addressing rights breaches, and offers practical insights for improving complaints handling.

Date and time:
Thursday 19th November 9.30am-1.30pm
Cost:
Free
Course overview:
The course will:
- Consolidate knowledge of the legal framework underpinning statutory complaints in England;
- Facilitate reflection about the importance of complaints as a mechanism for challenging rights breaches and seeking redress, and the role of independent advocates within the process;
- Explore examples illustrating good and no-so-good practice; and
- Provide an opportunity to start developing a structured approach to effective complaints.
Participants:
The course is open to members of our Children and Young People’s Advocates Network and has been designed specifically for those:
- With limited or no experience of supporting children and young people to make complaints under the Children Act 1989; and/or
- Wishing to review their practice with the goal of improving the effectiveness of complaints.