Effective Children Act 1989 complaints: the essentials

This course equips advocates with a strong understanding of statutory complaints, highlights their role in addressing rights breaches, and offers practical insights for improving complaints handling.

Holding document

Date and time:

Thursday 19th November 9.30am-1.30pm

Cost:

Free

Course overview:

The course will:

  • Consolidate knowledge of the legal framework underpinning statutory complaints in England;
  • Facilitate reflection about the importance of complaints as a mechanism for challenging rights breaches and seeking redress, and the role of independent advocates within the process;
  • Explore examples illustrating good and no-so-good practice; and
  • Provide an opportunity to start developing a structured approach to effective complaints.

Participants:

The course is open to members of our Children and Young People’s Advocates Network and has been designed specifically for those:

  • With limited or no experience of supporting children and young people to make complaints under the Children Act 1989; and/or
  • Wishing to review their practice with the goal of improving the effectiveness of complaints.

Learn more about the Network and join here.

Book your place: